Can it dispatch jobs to my techs and plan routes?
It distributes by calendar: each tech has one and the assistant books where there is room. It does not optimise routes between houses; dedicated dispatch software does that.
In the trades you spend the day up a ladder or under a sink. Every call you miss is a job someone else gets. Hachi answers, collects what you need to know and leaves the visit on your schedule.
Someone with a problem calls the first number they find. If you do not answer, they call the second one, and that is who gets the job.
Arriving without knowing what is wrong — the water heater? an outlet? — means a second trip for the part. A photo before you go saves a truck roll.
A leak flooding the kitchen cannot wait in the same line as an estimate for next month's remodel.
Emily · Text · 6:52 pm
Hi, half my kitchen lost power and the breaker keeps tripping
Hi Emily. Could you send me a photo of the breaker panel and your address? That way the electrician knows what to expect.
📷 Photo · 1420 Oak St, Apt 3B
Got it. I can book the visit tomorrow between 9 and 11 am or between 4 and 6 pm. Which do you prefer?
Nobody on the team stepped in
You define the arrival windows (for example, two hours each). If Emily had written that water was coming through the ceiling, the conversation would have gone to you immediately.
The model understands and converses; the critical rules are enforced by code (the guardrails), whatever the conversation says. The ones that matter most here:
It does not lose an emergency. A problem that cannot wait is escalated to you, even if something fails internally.
It does not invent a quote. It gives your service-call fee if it is on your price list; a repair is quoted on site.
It does not double-book a window. It checks your schedule before offering a window: it will not send you to two houses at once.
With an average ticket of $300 and a 50% contribution margin (an example assumption), the Professional plan pays for itself with 6 saved appointments a month. We count margin, not revenue: an appointment is not all profit.
Run it with your own numbers in the calculator: it can tell you it does not pay off yet, and if so, it says so.
Professional
$809/mo · $1,399 one-off setup
The trades run on the phone, and voice starts on the Professional plan: 400 minutes a month, calendars for each tech if you are a crew, and WhatsApp calls.
If you work solo and customers text more than they call, Solo with the voice add-on is enough.
Prices for the United States, in USD. Pay-per-booking $59 + $5 per booking, Solo $179, Essential $459, Professional $809 and Complete $1,159 a month. Reminders and follow-ups go out by SMS or WhatsApp, whichever your clients use.
Before paying anything: a 20-minute demo and a 7-day trial with your assistant already set up, no card. No lock-in.
It distributes by calendar: each tech has one and the assistant books where there is room. It does not optimise routes between houses; dedicated dispatch software does that.
They are flagged as urgent and reach you immediately. If you run an after-hours service at a different rate, the assistant explains it with your information.
It gives the fixed prices you set — service call, hourly rate, a standard install. Anything that depends on seeing the problem is booked as a diagnostic visit.
It works for booking visits and talking to customers. If your work is mostly contract tickets with SLAs, tell us in the demo and we will tell you honestly whether it fits.
The demo takes 20 minutes, with a conversation built for your business. Then a 7-day trial without paying anything.
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