Does HIPAA apply to a vet clinic?
No. HIPAA protects human health information; animal records are not covered. You still have privacy obligations toward the owners' personal data, and Hachi keeps each clinic's data isolated from every other.
A vet clinic gets two kinds of message: the routine one — "do you have anything for his shots?" — and the one that cannot wait — "my dog ate something". Hachi books the first on its own and hands the second to a person immediately.
The vet has a cat on the table and the front desk is checking someone out. The vaccine call goes unanswered, and that family books with the clinic down the road.
Rabies, DHPP, flea and tick: appointments that repeat themselves if someone reminds the owner. If not, the pet shows up late, or never.
Among twenty "what time do you open?" messages, one says the dog is struggling to breathe. That one cannot wait for someone to check the phone.
Ashley · Text · 7:40 pm
Hi, Luna is due for her rabies shot, anything this week?
Hi Ashley! For Luna's rabies vaccine I have Thursday at 10:30 am or Friday at 6:00 pm. Which works better?
Friday
All set: Luna, rabies vaccine, Friday at 6:00 pm. Please bring her vaccination records. I'll text you a reminder on Thursday.
Nobody on the team stepped in
If Ashley had written "Luna is vomiting blood", the conversation would have gone to a person on the team at that moment, without touching the calendar.
The model understands and converses; the critical rules are enforced by code (the guardrails), whatever the conversation says. The ones that matter most here:
It does not lose an emergency. A message describing an emergency is escalated to a person, even if something fails internally. Here that comes first.
It does not double-book. Even if the owner insists or sends the details across several messages, the vaccine is booked once.
It does not confirm a taken slot. It checks the vet's calendar before offering a time.
With an average ticket of $150 and a 55% contribution margin (an example assumption), the Professional plan pays for itself with 10 saved appointments a month. We count margin, not revenue: an appointment is not all profit.
Run it with your own numbers in the calculator: it can tell you it does not pay off yet, and if so, it says so.
Professional
$809/mo · $1,399 one-off setup
A vet clinic runs on the phone, and voice starts on the Professional plan: 400 minutes a month, calendars for each vet and for grooming, and WhatsApp calls.
A small clinic can start on Essential and add voice as an add-on.
Prices for the United States, in USD. Pay-per-booking $59 + $5 per booking, Solo $179, Essential $459, Professional $809 and Complete $1,159 a month. Reminders and follow-ups go out by SMS or WhatsApp, whichever your clients use.
Before paying anything: a 20-minute demo and a 7-day trial with your assistant already set up, no card. No lock-in.
No. HIPAA protects human health information; animal records are not covered. You still have privacy obligations toward the owners' personal data, and Hachi keeps each clinic's data isolated from every other.
No, and it is set up not to. It informs with what you give it (hours, prices, pre-surgery instructions) and, for any symptom, books an exam or hands the conversation to a person.
It sends a reminder for every booked appointment by SMS or WhatsApp. If the next dose is booked when the current one ends, the reminder goes out on its own.
The conversation is flagged as urgent and goes to your team. If you have an on-call number or a partner emergency hospital, it is set up to give it.
The demo takes 20 minutes, with a conversation built for your business. Then a 7-day trial without paying anything.
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