Last Updated: November 20, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Hachi ("we," "us," or "our") concerning your access to and use of our multi-agent AI customer service platform and related services (collectively, the "Service").
By creating an account, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Data Deletion Instructions.
Hachi is a SaaS (Software as a Service) platform that provides specialized AI agents for automating customer service, sales, and scheduling across multiple messaging platforms, including:
To use our Service, you must:
To access certain features of the Service, you must register for an account. You agree to:
If you are registering on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.
You agree NOT to:
All content you transmit through our Service must comply with applicable laws and must not:
Our Service integrates with Meta's platforms. By using these integrations, you agree to:
The availability and functionality of integrations with third-party platforms (Meta, Google Calendar, etc.) are subject to those platforms' terms, policies, and technical requirements. We are not responsible for:
We offer various subscription plans with different features and pricing tiers. Details of available plans can be found on our website.
You agree to:
Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your plan). Charges will automatically renew unless you cancel before the renewal date.
We reserve the right to modify our pricing at any time. We will provide at least 30 days' notice of any price increases. Continued use of the Service after a price change constitutes acceptance of the new pricing.
Refunds are generally not provided for partial months or unused portions of your subscription, except:
We may offer free trials of the Service. Free trials are subject to these Terms and any additional terms provided at the time of signup. We reserve the right to modify or terminate free trial offers at any time.
The Service, including all content, features, functionality, software, code, designs, graphics, and logos, is owned by Hachi and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
You acknowledge that we retain all rights, title, and interest in and to the Service. These Terms do not grant you any ownership rights to the Service.
You retain ownership of all content, data, and materials you submit to or through the Service ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to:
If you provide feedback, suggestions, or ideas about the Service, we may use them without any obligation to you.
Our collection, use, and protection of your personal data is governed by our Privacy Policy. By using the Service, you consent to our data practices as described in the Privacy Policy.
We implement reasonable security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
We retain your data for as long as your account is active and as necessary to provide the Service, comply with legal obligations, and resolve disputes. You may request deletion of your data as described in our Data Deletion Instructions.
For EU/EEA users, we act as a data controller and/or data processor (depending on the context) under GDPR. We process personal data only for legitimate purposes and in accordance with applicable data protection laws.
Our Service uses artificial intelligence and machine learning technologies. You acknowledge that:
You should maintain appropriate human oversight of automated conversations, especially for:
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HACHI SHALL NOT BE LIABLE FOR:
IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100 USD, WHICHEVER IS GREATER.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such cases, our liability will be limited to the maximum extent permitted by applicable law.
You agree to indemnify, defend, and hold harmless Hachi, its affiliates, officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:
We reserve the right to:
We will make reasonable efforts to notify you of material changes in advance.
You may cancel your subscription at any time through your account settings or by contacting us at ceo@hachi.live. Cancellations take effect at the end of the current billing period.
We may suspend or terminate your access to the Service immediately, without prior notice, if:
Upon termination:
We may modify these Terms at any time. When we make material changes, we will:
Your continued use of the Service after the effective date of the revised Terms constitutes acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Service and cancel your subscription.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Hachi is registered, without regard to conflict of law principles.
In the event of any dispute arising out of or relating to these Terms or the Service:
To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
For disputes not subject to arbitration, you agree to submit to the personal and exclusive jurisdiction of the courts located in our registered jurisdiction.
As our Service integrates with Meta platforms, you acknowledge and agree to comply with all applicable Meta policies, including but not limited to:
Violations of Meta Platform Policies may result in:
You are solely responsible for ensuring compliance with all Meta policies. We are not liable for any consequences resulting from your violations of Meta policies.
These Terms, together with our Privacy Policy and Data Deletion Instructions, constitute the entire agreement between you and Hachi regarding the Service.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to any affiliate or successor entity.
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, or failures of third-party services.
No agency, partnership, joint venture, or employment relationship is created between you and Hachi as a result of these Terms or your use of the Service.
We may provide notices to you via email, through the Service, or by posting on our website. You agree that electronic notices satisfy any legal communication requirements.
If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:
Hachi - AI Customer Service Platform
Email: ceo@hachi.live
Website: https://hachi.live
We will respond to your inquiry within 5-7 business days.
For more information about our practices and policies, please review:
© 2025 Hachi. All rights reserved.