Privacy Policy

Last Updated: November 18, 2025

Welcome to Hachi ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-agent AI customer service platform and related services, including integrations with Meta platforms (Facebook Messenger, WhatsApp, and Instagram).

            Important: By using our services, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our services.
        

1. Information We Collect

1.1 Information You Provide Directly

Account Information: Name, email address, phone number, and business details when you register for our services.
Communication Data: Messages, inquiries, and content you send through our platform or via integrated messaging services (Messenger, WhatsApp, Instagram).
Appointment Information: Scheduling preferences, appointment details, and related personal information.
Payment Information: Billing details and payment method information (processed through secure third-party payment processors).

1.2 Information Collected Automatically

Device Information: IP address, browser type, operating system, device identifiers.
Usage Data: Pages visited, features used, time spent on services, interaction patterns.
Log Data: Server logs, error reports, and diagnostic information.
Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns.

1.3 Information from Third-Party Platforms

When you interact with us through Meta platforms (Facebook Messenger, WhatsApp, Instagram), we may receive:

Your public profile information (name, profile picture)
Messages and media you send to our business accounts
Phone number (for WhatsApp)
User ID specific to the platform
Interaction history with our automated agents

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

Provide, maintain, and improve our AI-powered customer service platform
Process and manage appointment scheduling
Respond to your inquiries and provide customer support
Route conversations to appropriate specialized agents
Handle emergency situations with appropriate protocols

2.2 Communication

Send appointment confirmations and reminders
Provide service updates and notifications
Respond to your messages across integrated platforms
Send promotional communications (with your consent)

2.3 Analytics and Improvement

Analyze usage patterns to improve our services
Train and improve our AI models (using anonymized data)
Monitor system performance and security
Develop new features and services

2.4 Legal and Safety

Comply with legal obligations
Protect against fraud and abuse
Enforce our terms and conditions
Protect the rights and safety of users

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who assist us in operating our platform, including:

Cloud hosting providers
Payment processors
Analytics services
Communication platforms (Meta/Facebook, WhatsApp, Instagram)

3.2 Business Clients

If you interact with Hachi through a business client's account, relevant information may be shared with that business to fulfill their services to you.

3.3 Legal Requirements

We may disclose information when required by law, subpoena, or other legal process, or when we believe disclosure is necessary to:

Comply with applicable laws or regulations
Respond to valid legal requests
Protect our rights, privacy, safety, or property
Protect against legal liability

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes
Enforce our agreements

Conversation data is typically retained for 24 months unless you request earlier deletion. You may request deletion of your data at any time by contacting us.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication measures
Employee training on data protection
Incident response procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

6.1 Access and Portability

You have the right to request access to your personal information and receive a copy in a portable format.

6.2 Correction

You can request correction of inaccurate or incomplete personal information.

6.3 Deletion

You can request deletion of your personal information, subject to legal retention requirements.

6.4 Restriction and Objection

You can request restriction of processing or object to certain uses of your data.

6.5 Withdraw Consent

Where processing is based on consent, you can withdraw consent at any time.

6.6 Opt-Out of Marketing

You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

To exercise these rights, please contact us using the information provided below.

7. Meta Platform Data

When you interact with us through Meta platforms (Facebook Messenger, WhatsApp, Instagram), please note:

7.1 Platform Terms

Your use of these platforms is also governed by Meta's terms and privacy policies:

7.2 Data Usage

We use data from Meta platforms solely to:

Respond to your messages and inquiries
Provide customer service and support
Process appointments and requests
Improve our automated response systems

7.3 Data Deletion

You can request deletion of data collected through Meta platforms by contacting us. We will process your request within 30 days.

8. Children's Privacy

Our services are not intended for children under 13 years of age (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers, including:

Standard contractual clauses
Data processing agreements
Compliance with applicable transfer mechanisms

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Analyze site traffic and usage
Personalize content
Provide targeted advertising (with consent where required)

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.

11. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Updating the "Last Updated" date
Sending notification through our services or via email (for significant changes)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

Data Protection Contact

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Hachi - AI Customer Service Platform
Email: ceo@hachi.live
Website: https://hachi.live

We will respond to your inquiry within 30 days.

14. Regulatory Information

For EU/EEA Residents (GDPR)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR). You may also lodge a complaint with your local supervisory authority.

For California Residents (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information.

For Brazilian Residents (LGPD)

If you are located in Brazil, you have rights under the Lei Geral de Proteção de Dados (LGPD), including access, correction, deletion, and data portability.